VQComplaints -
Provides a centralized a workflow driven Complaints Management and Reporting System that records and tracks customer complaints from all channels and ensures resolution of such complaints within the given SLA timeframes.

In today’s increasingly connected world, customer facing businesses need to track and resolve customer complaints to prevent escalations. A large number of regulatory bodies especially those in highly regulated services industries such as banking impose onerous penalties for non-compliance with customer complaint resolution guidelines.

Some of the key modules of VQComplaints are:

  • Complaints Tracker.
  • Complaints Escalation Matrix based on predetermined Risk Criteria.
  • Complaints Resolution Customer Satisfaction Survey.
  • Complaints Trending and Historical Analysis.
  • Resolution Tracking and Classification.
Call us today for a demo of VQComplaints.