• Risk Based Sampling
  • Improved Messaging and Alerts
  • Custom Querying and Reporting
These new features are added to the existing robust functions of the system such as:
  • Customizable Audit and Import Templates
  • Role based authentication and access
  • Agent and Auditor SLA Management
  • Work Distribution using Project, Job, Skillset, Team
  • Automated job assignment Round Robin, Workload, Score and Tenure Algorithms
  • Workflow based Audit, Quality Control, Challenge/ Dispute and Arbitration
  • Customizable Dashboards, Scorecards and Reports